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British Print - making change positive IPIA - Independent Print Industries Association

CRM #2 - Why do I want CRM?

(26th November 2008)

"..Print is a competitive industry anyway, but in a recession you need to make the information you have work harder. Remember, it costs you 6x more to convert a new prospect to a customer than it does to sell more to someone you already know. This means you need better information..."

View and download the full PDF here. (67k)